Customer Service & Warranty

CUSTOMER SATISFACTION

We are continuing to innovate and explore ways in which the use of our products can provide measurable benefits to our customers and yours. Over the years, our reputation as problem solvers has helped us to form vital partnerships with some of the world’s most respected companies. Here is a partial list of companies who have relied on Brixon Manufacturing for explosion venting latches.
 

Adolph Coors Company Amana Refrigeration ALCOA Alliant Tech Systems Archer Daniels Midland Company The Boeing Company Campbell Soup Company Corning Glass Works DOW Corporation Dupont Eastman Kodak Farmland Foods, Inc. Farr Company Firestone Flex-Kleen Corporation

Ford Motor Company Garmat USA, Inc. General Electric George Koch Sons, LLC The Grieve Corporation Heinz Frozen Foods Hewlett-Packard Hormel Foods Corporation JBI Spray Booth & Systems, LP Kal Kan Foods Lever Brothers Company, Inc. Louisiana Pacific Corporation LGT Technologies Maaco Auto Painting & Body Works MacDonald Environmental Systems, Inc.

M&M Mars, Inc. 3M Company Nestle Foods Corporation Oscar Mayer Foods Corporation Polaroid Corporation PPG Industries, Inc. Precision Quincy Corporation Reynolds Metals Company Rodrigue Métal Ltd Spraybooth Systems, Inc. Square D Company Trek Bicycle Corporation Uncle Ben’s, Inc. Weyerhauser

BRIXON TERMS & CONDITIONS

1. BRIXON MANUFACTURING COMPANY, thereinafter Seller, thanks you for your order. Your order is accepted, but our acceptance is expressly conditioned upon acceptance by you of the following terms and conditions:

2. TERMS OF DELIVERY: The goods shall be shipped FOB our plant to the address on your purchase order.

3. LIMITED WARRANTY: Seller warrants that the goods are as described in this agreement within reasonable tolerances due to the individual variations. In addition, the goods sold under this agreement are warranted free from defects in workmanship and materials for one year. During this time, Seller will replace or repair (at its option) defective latches. This warranty does not extend to defects or damage resulting from abuse or misuse by buyer. Further information about the product is contained in the Product Information Package.
* NO OTHER EXPRESS WARRANTY IS MADE WITH RESPECT TO THE GOODS, AND THE SELLER SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.

4. MODIFICATION OF GOODS: Seller does not recommend or authorize modification of its goods. Any modification made without the express written approval of Seller shall void all warranties.

5. RETURN OF GOODS: Goods may be returned to Seller upon prior written authorization within 30 days of receipt by Buyer, provided goods are returned in an undamaged saleable condition. Any returned goods shall be shipped freight prepaid and are subject to a restocking charge. Additional fees may be charged when item is returned used/damaged. Fee will be determined at Sellers discretion.

6. PAYMENT OF PURCHASE PRICE: Buyer shall pay for the goods in accordance with the terms of Sellers invoice. Seller reserves the right to correct any obvious errors in specifications or prices. All sales are subject to applicable taxes.

7. FINANCE CHARGES: A CHARGE OF 1.5% PER MONTH WILL BE ADDED TO ALL PAST DUE ACCOUNTS; NO SHIPMENTS WILL BE MADE TO CUSTOMERS HAVING PAST DUE BALANCES UNTIL PAYMENT IS RECEIVED.

8. CONDITIONS OF BUYERS ORDER: Seller is not bound by any terms on Buyer's order forms or purchase orders which attempt to impose conditions at variance with Seller's terms and conditions of sale which are included herein or stated on Seller's packages, invoices, brochures, and technical data sheets.

9. PAST DUE BALANCES: Please note that all past due balances will be subject to being sent to a collection agency or to litigation.  In the event of default, by terms of this invoice, you agree to pay collection charges if the account is placed with an attorney or collection agency.